We look forward to welcoming you and your dog to The Stables.

By booking an appointment with us, whether online, by telephone, in person or by any other method, you agree to our Terms & Conditions.

Health Conditions
Please let us know about any existing health conditions, medication, injuries or other concerns before your dog’s appointment.

Your Dog’s Groom
Dogs are groomed at the owner’s risk. We may adapt, pause or stop a groom if we feel a dog is unwell, physically unable to continue, excessively fearful or stressed, or if continuing could compromise the safety or welfare of your dog or our groomers.

If a groom has to be stopped early, the full appointment fee may still apply. Where appropriate, we may recommend a further appointment to complete the groom.

Behaviour
Please tell us about any known behavioural concerns or difficulties with grooming before your appointment. This helps us plan appropriately and make any adjustments that may help.

If additional time or a second groomer is required, an additional charge may apply.

We welcome nervous, fearful and sensitive dogs and may recommend shorter or more frequent appointments, a gradual grooming programme or, where appropriate, support from a qualified behaviour professional.

Changes We Notice
Grooming gives us an opportunity to notice changes in your dog’s skin, coat, teeth or general condition. We will let you know if we notice anything we feel may be worth checking.

Our groomers cannot diagnose or treat medical conditions, and we may recommend that you consult your veterinary team.

Concerns Following a Groom
If you have any concerns after your dog’s groom, please contact us within 48 hours so we can discuss them with you.

Insurance & Veterinary Emergencies

The Stables Dog Grooming is fully insured.

Although emergencies are rare, if your dog becomes unwell or requires urgent veterinary attention while in our care, you give us permission to seek appropriate veterinary treatment at your expense.

We will always try to contact you as soon as possible. If we cannot reach you or your usual vet is unavailable, we may contact our emergency veterinary provider:

The Lighthouse 24/7 A&E Pet Hospital
3 Downley Road
Havant
PO9 2NJ
01243 765247

FAQs

Will you groom my dog if they have fleas, ticks or other parasites?

If you discover fleas before your appointment, please let us know as soon as possible. Wherever possible, we will rearrange your appointment to prevent fleas spreading to other dogs or within the salon.

We routinely check dogs before bathing. If fleas are found before grooming begins, we may be unable to continue with the appointment.

If fleas are discovered once bathing or grooming has started, we may complete the groom while taking appropriate precautions. Your dog may be bathed using a suitable flea-repellent shampoo, unless you ask us not to.

An additional £10–£20 charge will apply to cover the additional cleaning and treatment of the salon and equipment.

If we find a tick, we will try to contact you before removing it. If we cannot reach you, we will make a decision based on your dog’s welfare. This may include avoiding the area, stopping the groom or removing the tick using an appropriate tick-removal tool.

Although we take care to remove ticks correctly, veterinary advice may be needed if part of the tick remains. Additional charges may apply if extra grooming time is required.

If we suspect any other parasites, we will contact you.

Do you charge a cancellation fee?

We understand that plans sometimes change, and we send text and email reminders 48 hours before your appointment.

If you need to cancel or rearrange your appointment, please give us at least 48 hours’ notice.

Cancellations or changes made with less than 48 hours’ notice may be charged at the full appointment fee.

If you miss your appointment without contacting us, the full appointment fee may also apply.

If a cancellation or missed appointment fee is charged, it must be paid before another appointment can be booked.

What happens if I’m late for my grooming appointment?

Please arrive on time so that we have enough time to groom your dog calmly and without rushing.

We will always try to accommodate a late arrival, but we may not have enough time to complete the full groom. A further appointment may be needed to finish it, and an additional charge may apply.

If you arrive more than 15 minutes late, we may be unable to carry out the appointment, and it may be treated as a missed appointment.

What happens if I’m late collecting my dog?

If you think you may be late collecting your dog, please let us know as soon as possible.

If you are more than 15 minutes late, an additional charge may apply to cover the extra time and staffing required, as well as the impact on subsequent appointments.