If, during your dog’s groom, we discover significant matting, their welfare will always be our priority. In some cases, the kindest and safest option is to clip the coat short to remove the matting. This may mean clipping very close to the skin to relieve the tightness and discomfort caused by severely compacted knots.

Severe matting requires additional time to remove and can also damage grooming equipment, so extra charges may apply. We will always discuss this with you.

Under the Animal Welfare Act 2006, we have a legal and ethical duty not to cause pain, suffering, injury, or disease. If we believe your dog is experiencing significant discomfort during matt removal, or requires veterinary attention, we will stop the groom immediately and advise you accordingly.

Matting can cause pain long before a grooming appointment and also increases the risk of complications during the clipping process. While we take every precaution to keep your dog safe, removing heavily matted coats can result in:

• Bruising to the skin where matting has been tight for some time
• Haematomas of the ear, tail, or skin due to restricted blood flow returning to the area
• Previously hidden wounds or skin conditions are being uncovered
• Minor grazes or cuts during the removal process

Any health concerns discovered or injuries that occur as a result of removing severely matted hair must be treated by a veterinary professional. We cannot accept responsibility for underlying conditions or complications associated with prior matting.

If a dog is anxious or distressed, matting can further increase fear and stress levels. If we feel that continuing the groom would put your dog — or ourselves — at risk, we will stop the session. The full appointment fee will remain payable, and we will advise you on the next appropriate steps.

If you would like guidance on preventing matting and maintaining your dog’s coat between appointments, we are always happy to help with personalised advice and care recommendations.

Please do get in touch if you have any concerns about your dog’s coat or comfort — we’re here to support you both.

This may incur additional charges due to the extra time required and potential damage to grooming equipment caused by heavily matted coats.